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CONTINUING EDUCATION COURSE002-251 - Customer Service

Credits Non Credit
To Apply, Contact: Yellowknife North Slave Campus - Yellowknife
Registrar's Office
Toll Free: 1-866-291-4866
Phone: (867) 920-3030
Fax: (867) 873-0333
Karen Horn, Coordinator, Continuing Education, Yellowknife/North Slave Campus
Registrar's Office
Toll Free: 1-866-291-4866
Phone: (867) 920-8802
Fax: (867) 873-0333
Hours 12
Delivery Method Classroom
Course Contact
p: 867-920-8802
f: 867-873-0333
Instructor Victor McLeod
Start Date Nov 05, 2018 Start Time 9:00 a.m.
End Date Nov 06, 2018 End Time 4:00 p.m.
Cost $450.00
Delivery Location
Yellowknife North Slave Campus - Yellowknife
Karen Horn, Coordinator, Continuing Education, Yellowknife/North Slave Campus

This workshop is designed for anyone who has contact with customers or clients in business, industry and government or who supervise a customer service representative.  It will incorporate small and large group sessions, case studies, research projects and role-playing.  The program is developed to provide maximum participation in the various segments.  The participants will be required to develop customer service and customer satisfaction inventories for their workplace. 

 

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