Employers and clients look for human qualities that make the difference: courtesy, image, trust and perceptions of reliability. Learn people skills that build self-confidence and leadership, add sophistication to your professional image, and strengthen client relationships. Put into action: dining etiquette, handshaking, small talk and networking skills, as well as meeting, phone and techno-etiquette. Make a positive first impression and more. Research conducted by Harvard University and the Carnegie Foundation shows that technical skills and knowledge account for only 15% of getting, keeping and advancing in a job. This course is essential for all who aspire to move up the corporate ladder.