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CONTINUING EDUCATION COURSE002-251 - Delivering Exceptional Customer Service (Hay River)

Credits Non Credit
To Apply, Contact: Thebacha Campus - Fort Smith
Registrar's Office
Toll Free: 1-866-266-4966
Phone: (867) 872-7500
Fax: (867) 872-4511
Jessica Cox, Coordinator, Continuing Education, Thebacha Campus
Registrar's Office
Toll Free: 1-866-266-4966
Phone: (867) 872-7507
Fax: (867) 872-5024
Hours 0
Delivery Method Continuing Education
Course Contact
Instructor Heather Lyon, First Start Planning Ltd.
Start Date Jan 10, 2018 Start Time 9:00 AM
End Date Jan 11, 2018 End Time 4:00 PM
Cost $50.00
Delivery Location
Thebacha Campus - Fort Smith
  Hay River
Jessica Cox, Coordinator, Continuing Education, Thebacha Campus

Customers today have high expectations. They are more demanding and less patient. Providing a positive, productive, and proactive response is the key to exceptional customer service. Service skills always require updating, careful analysis, review, and practice. This course examines the key to exceptional customer service (both in person and over the telephone) by emphasizing the importance of first impressions, a positive service image, and a customer-focused approach.
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