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CONTINUING EDUCATION COURSE002-251 - Delivering Exceptional Customer Service

Credits Non Credit
To Apply, Contact: Thebacha Campus - Fort Smith
Registrar's Office
Toll Free: 1-866-266-4966
Phone: (867) 872-7500
Fax: (867) 872-4511
Jessica Cox, Coordinator, Continuing Education, Thebacha Campus
Registrar's Office
Toll Free: 1-866-266-4966
Phone: (867) 872-7507
Fax: (867) 872-5024
Hours 0
Delivery Method Continuing Education
Course Contact
p: 867-872-7507
f: 867-872-5024
Instructor Heather Lyon, First Start Planning Ltd.
Start Date Jan 08, 2018 Start Time 9:00 AM
End Date Jan 09, 2018 End Time 4:00 PM
Cost $50.00
Delivery Location
Thebacha Campus - Fort Smith
Jessica Cox, Coordinator, Continuing Education, Thebacha Campus

Customers today have high expectations. They are more demanding and less patient. Providing a positive, productive, and proactive response is the key to exceptional customer service. Service skills always require updating, careful analysis, review, and practice. This course examines the key to exceptional customer service (both in person and over the telephone) by emphasizing the importance of first impressions, a positive service image, and a customer-focused approach.

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